FREQUENTLY ASKED QUESTIONS

What is QPlus.tv?

QPlus.tv is a dedicated streaming platform housing Queensland based rugby league competitions including Hostplus Cup, Hastings Deering Colts, QRLW, Mal Meninga Cup, Harvey Norman Under 19s Girls and Cyril Connell Challenge.

How do I sign up to QPlus.tv:

Visit QPlus.tv and select the ‘sign in/sign up’ button, and the ‘sign up’ link.

Authentication

An electronic mail will be sent from info@cluch.tv to your email address to verify your account before you can start streaming content. The email will contain a six digit verification code. Once you have completed your registration you will be signed in, and you can stay signed in.

Please note the six digit authentication code needs to be used immediately from the time it is requested. Please email support@qplus.tv if you are experiencing sign up issues.

I have signed up to watch one of the QRL leagues but there is no content to watch?

It’s likely the competition you are seeking to watch is yet to commence for Season 2022. Please refer to the competition draw on the QRL or state associations website and return to QPlus.tv to view live and replay content once the season has commenced.

How much is a subscription to QPlus.tv?

QPlus.tv subscription offers for the 2022 Season are:

  • Annual subscription $49.99
  • Monthly subscription $9.99
  • Round Pass subscription $4.99

Are subscriptions recurring?

  • Annual – recurring
  • Monthly – recurring
  • Round Pass – non-recurring

If I subscribe to an Annual or Monthly pass, when does the recurring transaction take place?

Your recurring payment triggers the day you originally purchased an account. So, if your initial registration is on the 15th of July (for example) and you purchased a Monthly subscription, the recurring transaction will take place on the 15th of August and each month thereafter until you unsubscribe. The same principle applies to a Yearly subscription.

What payment methods are accepted?

Mastercard, Visa, American Express

How do I update my billing information?

Please visit QPlus.tv and navigate to the ‘my account’ page.

How do I cancel my subscription?

Please login to your QPlus.tv account and navigate to the ‘my account’ page. Select ‘manage’ and unsubscribe.

I paid for a subscription but I want a refund?

Unfortunately, we do not issue refunds unless there was a serious technical error with the QPlus.tv platform. Please email support@qplus.tv should you wish to discuss your subscription with Cluch.

Why is the stream not working?

Please check your internet connection status first. If you are still experiencing issues with the stream, please send us an email at support@qplus.tv. We will endeavour to investigate and resolve your query as soon as possible.

I don’t have a smart tv, does this matter?

You will still be able to watch on your phone, tablet or computer device. Unfortunately, if you don’t have a smart tv you are unable to cast to your television without a Chromecast or Apple TV device. However, as an alternative option, connect your laptop or smartphone to TV via HDMI cord.

Why isn’t Chromecast working on the website?

Chromecast is not compatible with iOS devices from websites, so you will not be able to Chromecast with these devices. You can Chromecast from Android phones/tablets, and from any computer including Apple Macbooks.

Please ensure that the device you are casting from (phone/tablet/laptop) is connected to the same WiFi network as your Chromecast device, and not using mobile data. The Chromecast symbol will show on the website on the video’s scrub bar.

I want to record some games, how can I do that

Unfortunately, you are not able to record content from QPlus.tv. This is to protect the rights of the sporting organisations. If you would like a copy of a particular match or game, please email support@qplus.tv.

I want to watch rugby league content that isn’t listed on QPlus.tv?

We are constantly looking to add and improve the content available on QPlus.tv. If there is specific content that you are looking for, please contact the QRL for more information and discuss how to stream your games.

Where is QPlus.tv available?

Hastings Deering Colts, QRLW, Mal Meninga Cup, Harvey Norman Under 19s Girls and Cyril Connell Challenge competitions are available worldwide on QPlus.tv. The Hostplus Cup is only available within Australia. If you are wanting to watch Hostplus Cup matches from outside of Australia please visit WatchNRL.com for selected matches, or Sky from New Zealand.